PartyHop Customer Legal Agreement

1. Contractual Relationship; Acceptance; Modification

1.1 Acceptance of Terms. These Terms of Service (the Terms) are a binding legal agreement between you (Customer, you, or your) and PartyHop LLC d/b/a PartyHop (PartyHop, we, us, or our) governing your access to and use of PartyHop’s website, SMS service, AI voice agent, telephone services, payment flow, booking support, and related services (collectively, the Services). If you do not agree, do not use the Services.

1.2 Eligibility. You must be at least 18 years old and legally able to form a binding contract. If you book on behalf of a group, you represent that you are authorized to coordinate the booking and communicate rules, conduct obligations, and risk disclosures to the members of your group.

1.3 Booking-Flow Disclosures. PartyHop may disclose booking-specific terms by SMS, phone, web, checkout page, AI agent, email, or similar flow (each, a Booking-Flow Disclosure). Booking-Flow Disclosures may include the Booking Total, cancellation window, vehicle option, Operator name (disclosed in the booking confirmation following Operator ACCEPT), pickup details, timing, and other booking-specific terms. Booking-Flow Disclosures apply only to the specific booking to which they relate. If a Booking-Flow Disclosure directly conflicts with these Terms, the Booking-Flow Disclosure controls only as to specific amounts, dates, time windows, vehicle options, or payment timing for that booking. These Terms control all framework matters, including dispute resolution, PartyHop’s role, Operator responsibility, limitations of liability, and user conduct.

1.4 Booking Confirmation and Three-Hour Cutoff. A booking is not confirmed unless and until all of the following have occurred: (a) PartyHop has confirmed Operator availability for the trip; (b) the Customer has accepted these Terms and the applicable Fee Schedule; (c) the Customer has authorized PartyHop through PartyHop’s checkout to charge the Booking Total to a valid payment method; and (d) the assigned Operator has accepted the booking through PartyHop’s dispatch process. PartyHop does not accept new bookings scheduled to begin less than three (3) hours from the time of inquiry or attempted booking confirmation. Any booking request within three (3) hours of pickup may be declined automatically without further obligation by PartyHop. Until a booking is confirmed under this Section, the Customer’s inquiry, request, payment authorization, or interaction with the booking flow does not create a binding booking and PartyHop has no obligation to perform.

1.5 Modification. PartyHop may modify these Terms at any time. Material changes will be posted with an updated “Last Updated” date and, where required, reasonable notice may be sent by email or SMS. Your continued use of the Services after the effective date of changes constitutes acceptance.

1.6 Termination. PartyHop may suspend, terminate, or restrict access to the Services for violations of these Terms, abusive or fraudulent conduct, chargebacks filed in bad faith, attempts to bypass PartyHop after a match, or for business reasons. Termination does not affect obligations that arose before termination or provisions that by nature survive.

2. Arbitration Agreement and Class Action Waiver

Please read this section carefully. It requires disputes with PartyHop to be resolved through binding individual arbitration, not through a court, jury trial, class action, or representative action, except as stated below.

2.1 Agreement to Arbitrate. You and PartyHop agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your booking, the Booking Total, communications with PartyHop, AI/SMS/voice interactions, or the relationship between you and PartyHop will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. This arbitration agreement is governed by the Federal Arbitration Act.

2.2 Exceptions. This arbitration agreement does not prevent either party from bringing an individual claim in small claims court if it qualifies and remains individual, or from seeking injunctive/equitable relief to protect intellectual property rights.

2.3 Class Action and Jury Trial Waiver. You and PartyHop agree that disputes will be brought only on an individual basis. You waive any right to participate in a class action, class arbitration, collective action, private attorney general action, or representative proceeding. You also waive any right to a jury trial.

2.4 Arbitration Procedure. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration is Wyoming, but remote hearings may be permitted. The arbitrator has authority to decide issues of interpretation, scope, applicability, enforceability, and arbitrability.

2.5 Opt-Out. You may opt out of this arbitration agreement by emailing support@partyhop.ai with the subject line “Arbitration Opt-Out” within thirty (30) days of first agreeing to these Terms. Include your full name, phone number used with the Services, and a clear statement that you wish to opt out.

3. The Services and PartyHop’s Role

3.1 What PartyHop Provides. PartyHop operates an AI-assisted concierge, lead-matching, and booking platform that connects Customers with independent third-party transportation businesses. PartyHop may:

• Receive booking inquiries by SMS, phone, AI voice, and web;
• Contact Operators to source availability;
• Present one or more vehicle/operator options;
• Quote a Booking Total;
• Authorize and capture the Booking Total from your payment method;
• Pay the matched Operator;
• Help coordinate scheduling and pickup details between you and the Operator; and
• Provide customer support related to the booking process.

3.2 What PartyHop Does Not Do. PartyHop does not provide transportation, operate vehicles, employ or engage drivers, dispatch rides, maintain vehicles, insure vehicles, or act as the motor carrier. PartyHop’s role is limited to concierge, referral, booking, payment, matching, and coordination services. The fact that PartyHop quotes the Booking Total, collects payment from you, and pays the Operator does not make PartyHop the transportation provider. The Operator is responsible for safe and lawful transportation, vehicle operation, driver qualification, vehicle maintenance, insurance, licensing, permits, and regulatory compliance.

3.3 PartyHop’s Role and the Named Operator’s Role. PartyHop provides booking, payment administration, customer support, refund coordination, and incidentals review services for transportation arranged with an independent third-party transportation provider (each, an “Operator”). The specific Operator for each booking will be identified to you in your booking confirmation, following Operator acceptance through PartyHop’s dispatch process. PartyHop is not the transportation carrier, motor carrier, or driver. The named Operator is the transportation provider and carrier of record for the trip and is solely responsible for vehicle operation, driver conduct and qualification, safety, licensing, permits, motor-carrier authority, insurance, vehicle maintenance and inspection, and transportation-law compliance. PartyHop may act as merchant of record for amounts charged through the PartyHop checkout unless the booking confirmation states otherwise. These Terms, together with any Booking-Flow Disclosures and PartyHop’s Fee Schedule, constitute your agreement with PartyHop for the booking, payment, support, and incidentals review services PartyHop provides. The named Operator is the transportation provider for the trip itself; your relationship with the Operator concerning the actual transportation service is governed by applicable law, the Operator’s own operating rules, and the safety and conduct rules in these Terms that PartyHop has standardized across its operator network. PartyHop remains your primary point of contact for booking, payment, refunds, incidentals, and customer support. The Operator and driver may communicate directly with you for day-of operational matters such as pickup confirmation, route adjustments, timing changes, and on-vehicle safety instructions. Direct operational communication with the Operator does not change the allocation of roles described above. On the vehicle, the driver and the Operator have the right to enforce operational rules consistent with these Terms and applicable law — for example, refusing to allow unsafe conduct, requiring removal of passengers exceeding capacity, or terminating the trip for safety violations. You agree to comply with the driver’s reasonable instructions during the trip.

3.4 AI Agent. PartyHop uses AI-powered voice and SMS agents. AI communications may contain errors, omissions, or misinterpretations. You should verify material details before paying and before the event, including date, time, pickup location, group size, vehicle type, route, Booking Total, and payment timing.

3.5 Booking Total. The Booking Total is the single customer-facing price PartyHop quotes for a specific booking option. It includes PartyHop’s matching, coordination, booking, payment, and support services, together with the base transportation service to be performed by the Operator. It does not include post-trip incidentals, customer-caused operational charges, taxes, or tips, all of which are addressed in PartyHop’s Fee Schedule and these Terms. PartyHop independently sets the Booking Total. PartyHop is not obligated to disclose the components of the Booking Total, PartyHop’s margin, or the amount paid to the Operator.

3.6 Vehicle Images, Descriptions, and Capacity. Vehicle photos, descriptions, capacity ranges, and amenity lists are illustrative and approximate. The actual vehicle may differ in make, model, year, interior, exterior, layout, amenities, and usable seating capacity. The Operator is responsible for the vehicle delivered.

4. Third-Party Services and Operators

4.1 Operators. Operators are independent third parties. By participating in PartyHop’s network and accepting each booking, each Operator represents and warrants that it holds all licenses, permits, motor-carrier authority, and insurance required by applicable law to perform the trip, and that it will use a vehicle and driver in compliance with all applicable safety and regulatory requirements. PartyHop relies on these representations and may, but is not required to, request documentation of licensing, authority, or insurance from any Operator at any time. Operators are solely responsible for maintaining required licenses, permits, insurance, vehicle inspections, driver qualifications, hours-of-service compliance, and all other transportation-related obligations. PartyHop does not independently verify Operator licensing, insurance, vehicle condition, driver qualification, or ongoing compliance, and does not guarantee Operator safety, reliability, vehicle condition, driver conduct, punctuality, or performance. PartyHop’s display, ordering, ranking, or recommendation of any Operator does not constitute a warranty, certification, or guarantee of that Operator.

4.2 Payment Processor. Payments may be processed by Stripe or another payment processor. By paying, you also agree to the processor’s applicable terms and policies. PartyHop is not responsible for processor outages, declines, holds, or chargeback decisions.

4.3 SMS and Telephony Providers. PartyHop’s SMS and voice services may be powered by third-party telecommunications providers, including Twilio. Message and data rates may apply, and delivery may depend on carriers and third-party providers.

5. User Conduct and Requirements

Section 5 sets rules that bind you through these Terms. Some rules concern your use of the PartyHop platform itself (Sections 5.1–5.4); others concern your conduct and your group’s conduct during the trip (Sections 5.5–5.11). You are bound by all of them through your acceptance of these Terms, regardless of whether you separately receive or sign any Operator document at or before the trip.

5.1 Accurate Information. You must provide accurate and complete booking information. Inaccurate or incomplete information may result in mismatched vehicles, additional charges, inability to perform, cancellation, or other issues that are not PartyHop’s responsibility.

5.2 Group Conduct (Customer Responsibility). You are responsible for the conduct of your entire group during the trip, including all passengers and guests, whether or not they personally accepted these Terms. You agree to communicate the rules in Sections 5.5 through 5.11 to your group before the trip and to ensure compliance. You are financially responsible for damage, excessive cleaning, overtime, smoking violations, capacity violations, and other in-trip charges caused by you or any member of your group, as further described in PartyHop’s Fee Schedule.

5.3 Prohibited Uses of the Services. You may not use the Services for unlawful purposes, fraudulent inquiries, human trafficking, transportation involving minors without proper supervising adults, harvesting Operator contact information, bypassing PartyHop for the same event after a match, scraping or reverse engineering the Services, impersonation, disruption, or unauthorized automated access.

5.4 No Circumvention. You agree not to use Operator contact information obtained through PartyHop to bypass PartyHop for the specific booking inquiry or event for which PartyHop introduced the Operator. This does not restrict unrelated future events or Operators you knew independently before PartyHop’s introduction.

5.5 Code of Conduct. During the trip, you and your group must:

• Remain seated while the vehicle is in motion.
• Keep your body, hands, and any object inside the vehicle at all times.
• Not distract the driver, including by entering the driver’s compartment or interfering with the driver’s view or controls.
• Not engage in violence, threats, harassment, or unsafe conduct toward the driver, other passengers, pedestrians, motorists, or third parties.
• Comply with the driver’s reasonable instructions regarding safety and the operation of the vehicle.
• Not engage in conduct that exposes the Operator, PartyHop, the driver, or other passengers to injury, liability, or regulatory penalty.

The driver and the Operator have the right to refuse boarding, remove passengers, or terminate the trip without refund for violations of this Code of Conduct. PartyHop applies the post-trip incidentals provisions of the Fee Schedule to violations causing damage or cleanup.

5.6 Prohibited Items and Activities. The following are strictly prohibited on a booked vehicle, regardless of which Operator provides the vehicle:

• Smoking or vaping of any substance — tobacco, cannabis, or electronic devices — except as expressly permitted by the Operator in writing prior to the trip.
• Illegal substances and possession thereof.
• Underage consumption of alcohol (under 21 in the United States), regardless of any consent or supervision claimed by you.
• Weapons of any kind, including firearms, knives, and any other instrument intended for use as a weapon.
• Glass containers and kegs, unless expressly permitted by the Operator in writing prior to the trip.
• Glitter, confetti, rice, or other fine materials that require Operator cleanup, unless expressly permitted by the Operator and subject to applicable Fee Schedule charges.
• Pets, except service animals as required by applicable law, unless expressly permitted by the Operator at the time of booking.
• Tampering with emergency exits, fire extinguishers, hatches, windows, or other safety equipment.
• Sitting on or hanging from windows, doors, or other vehicle openings.
• Exceeding the booked vehicle’s stated passenger capacity.

Violations of this Section are subject to immediate termination of the trip without refund, applicable Fee Schedule charges, and the indemnification obligation in Section 9.4.

5.7 Capacity. The booked vehicle’s stated capacity is a regulatory and insurance limit. You may not bring more passengers than the booked vehicle’s stated capacity. If your group exceeds the booked vehicle’s capacity, the driver and the Operator may refuse boarding, require removal of excess passengers, or terminate the trip without refund. PartyHop does not charge a per-additional-passenger fee for capacity violations. If you need additional capacity, you must contact PartyHop in advance to source a larger vehicle, subject to availability and additional cost.

5.8 Alcohol Policy. Some Operators permit alcohol on board for passengers of legal drinking age (21 or older in the United States). Alcohol service or consumption must be disclosed to PartyHop at the time of booking. Trips with disclosed alcohol service may be subject to an increased incidentals hold as described in the Fee Schedule. You represent and warrant that all passengers consuming alcohol on the booked trip are of legal drinking age. Underage consumption is grounds for immediate termination of the trip without refund, full Fee Schedule charges, and indemnification under Section 9.4, regardless of any consent or supervision you may claim to provide. PartyHop and the Operator are entitled to rely on this representation, and your breach of it is at your sole risk.

5.9 Minors and Chaperones. Trips with passengers under the age of 18 must be accompanied by at least one chaperone aged 21 or older. The Operator may, in its discretion, require additional chaperones for trips with significant numbers of minors. You must disclose the presence of minors at the time of booking. The driver is not a chaperone. The chaperone is responsible for the conduct and safety of the minors during the trip. If a chaperone is not present when one is required, the driver may refuse boarding or terminate the trip without refund.

5.10 Personal Property. Neither PartyHop nor the Operator is responsible for personal property brought onto, lost from, damaged on, or left in the vehicle before, during, or after the trip. You and your group are responsible for your own belongings. PartyHop and the Operator will make reasonable efforts to return identifiable lost items but are not liable for items that are lost, stolen, damaged, or destroyed. PartyHop may charge a reasonable delivery fee for the return of identifiable lost items, equivalent to the cost of a point-to-point transfer to your location plus driver gratuity.

5.11 Driver and Operator On-Vehicle Authority. Sections 5.5 through 5.10 bind you through these Terms directly. In addition, the driver and the Operator have the right to enforce reasonable on-vehicle rules consistent with these Terms and applicable law — for example, no-shoes-on-seats requirements, dress code, music volume limits, route preferences, or refusal of unsafe conduct. You agree to comply with the driver’s reasonable instructions during the trip. The driver’s and Operator’s enforcement of on-vehicle rules does not create any contractual relationship between you and the Operator.

5.12 Intoxication and Passenger Safety. Alcohol consumption, intoxication, impairment, and party-related activity increase the risk of slips, falls, collisions with vehicle interiors, poor judgment, and unsafe conduct. You are responsible for monitoring your group and ensuring that all passengers comply with these Terms, the driver’s instructions, and applicable law. Intoxication does not excuse damage, excessive cleaning, harassment, unsafe conduct, standing or moving while the vehicle is in motion, or failure to follow driver instructions. To the maximum extent permitted by applicable law, PartyHop is not responsible for injuries, losses, property damage, missed events, or other claims arising from intoxication, alcohol consumption, impaired judgment, unsafe movement inside or around the vehicle, or passenger failure to follow driver or Operator instructions. Nothing in this Section limits liability that cannot legally be waived.

5.13 No Standing or Unsafe Movement. Passengers must remain seated while the vehicle is in motion unless the driver or Operator expressly permits limited movement for that specific vehicle and only where permitted by applicable law. Standing, dancing, walking around, sitting on seatbacks, leaning against doors, hanging from poles or railings, blocking aisles, opening doors or windows, or moving around while the vehicle is in motion is prohibited unless expressly permitted by the driver or Operator. Even where limited movement is permitted, passengers move at their own risk and must immediately sit down or stop moving if instructed by the driver. Violations of this Section are grounds for the driver or Operator to refuse continued service, terminate the trip without refund, and apply Fee Schedule consequences for any resulting damage or safety-conduct termination.

6. Communications Consent

6.1 Consent to Calls and Texts. By providing your phone number, you give PartyHop and its agents/service providers prior express written consent to contact you by SMS/MMS, automated platform, autodialer where applicable, live voice call, prerecorded message, artificial voice, AI-generated synthetic voice, voicemail drop, and email for booking inquiries, matching, payment, pickup logistics, support, account notices, and transactional updates. This consent is not a condition of purchase, but without it PartyHop may be unable to provide the Services. Message frequency varies. Message and data rates may apply. Text STOP to stop messages and HELP for help, or email support@partyhop.ai. Stopping messages may impair booking support. PartyHop will not send marketing/promotional messages without separate opt-in consent.

6.2 AI Voice Disclosure. Some calls may be handled by an AI voice agent generating synthetic speech. If you want a human, say “human,” “agent,” or “representative,” and PartyHop will route you accordingly during business hours where available.

6.3 Recording and Transcription. Calls and SMS conversations with PartyHop may be recorded, transcribed, monitored, and stored for quality assurance, training including AI improvement, dispute resolution, fraud prevention, legal compliance, and service operation. PartyHop will disclose recording at the start of voice calls where required by law. If you do not consent, end the call and contact support@partyhop.ai.

6.4 Operator Outreach. You authorize PartyHop and its AI agent to use booking information you provide to contact Operators on your behalf to source vehicles. This authorization governs your relationship with PartyHop and is not a substitute for any consent Operators separately provide to PartyHop.

7. Booking Total, Payment, Cancellations, Refunds, and Delays

7.1 Definitions. Match means PartyHop has presented at least one Operator option that reasonably corresponds to the date, pickup area, group size, and requested vehicle category based on the information you provided. Confirmed Match means an Operator has accepted the booking through PartyHop’s dispatch process, the Booking Total has been captured to the Customer’s payment method, and PartyHop has issued the Customer’s booking confirmation identifying the Operator as carrier of record for the trip. Promised Window means the matching window communicated during the booking flow or, if none is communicated, a commercially reasonable period given the event date and inquiry timing. Day of the Trip means the calendar day of the scheduled pickup time in the Customer’s local time zone.

7.2 Authorization to Charge. By submitting payment at PartyHop’s checkout, you authorize PartyHop, through its payment processor, to: (a) place an authorization on your payment method for the full Booking Total at the time of checkout; (b) capture the authorized Booking Total at the moment the assigned Operator accepts the booking through PartyHop’s dispatch process; and (c) release the authorization without capture if PartyHop is unable to source an Operator for the booking within the period described in Section 7.5(a). PartyHop is the merchant of record for the Booking Total. The Customer’s card statement, if any, will reflect a charge from PartyHop or PartyHop’s payment processor, not from the Operator. Separately, on the morning of the Day of the Trip, PartyHop will place a temporary authorization hold on the same payment method to cover potential post-trip incidentals as described in PartyHop’s Fee Schedule. The incidentals hold is a separate, time-limited authorization and is not part of the Booking Total. The incidentals hold is released after the trip if no approved incidentals claim is captured against it.

7.3 Post-Trip Incidentals and Operational Charges. Post-trip incidentals (such as excessive cleaning, damage, smoking violations, and safety or conduct termination consequences) and customer-caused operational charges (such as wait time, extra stops, overtime, tolls, and parking) are charged to you by PartyHop under PartyHop’s Fee Schedule, which is separately disclosed and accepted at booking. The Operator does not separately bill you for these items. PartyHop is your single point of contact and payment for all booking-related charges. All post-trip charges fall into one of three categories defined in the Fee Schedule: (a) Approved Schedule Charges drawn from PartyHop’s standardized fee menu; (b) Actual Third-Party Pass-Throughs documented at cost (tolls, parking, fines, towing); and (c) Operator Claims Subject to PartyHop Review. PartyHop, not the Operator, determines what you are charged. Operators do not independently impose, invoice, or collect charges from Customers for booking-related items. Approved post-trip charges are collected from your payment method through one of two paths. Where the day-of-trip incidentals hold is still active when the charge is finalized, PartyHop captures the approved amount against the hold and releases any balance to you. Where the authorization window has expired before the charge is finalized — for example, in disputed claims requiring extended review — PartyHop charges the saved payment method off-session pursuant to the stored credential authorization. PartyHop may also issue an invoice, pursue small claims, pursue collections, or pursue insurance recovery as applicable. The hold does not limit your responsibility for documented amounts that exceed it.

7.4 Cancellations and Refunds — General Framework. PartyHop works with independent licensed transportation operators. Once a booking is confirmed and the assigned Operator has accepted the booking through PartyHop’s dispatch process, the vehicle, driver, and time slot are reserved for the Customer’s trip. For that reason:

All confirmed booking payments are non-refundable unless PartyHop or the assigned Operator is unable to provide the booked service.

Where the Customer is entitled to a refund under this Section, the refund is processed to the original payment method within ten (10) business days of PartyHop’s approval of the refund. If the Operator’s own internal cancellation policy is stricter than the framework above, the Operator’s policy may control as between PartyHop and the Operator with respect to the Operator’s payout. The Customer’s refund treatment is governed by these Terms.

7.5 Operator Sourcing and Cancellation. (a) Initial Sourcing. After the Customer authorizes payment of the Booking Total, PartyHop sources an Operator to perform the trip. PartyHop will make a commercially reasonable effort to obtain an Operator’s acceptance of the booking, including a minimum of five outreach attempts to eligible operators. If PartyHop is unable to obtain Operator acceptance within a reasonable period given the time of inquiry and the Day of the Trip, PartyHop will release the Customer’s payment authorization without capture, notify the Customer that PartyHop was unable to confirm a vehicle for the requested booking, and no charge will be made to the Customer’s payment method. (b) Operator Cancellation Before the Day of the Trip. If an Operator cancels a confirmed booking before the Day of the Trip, PartyHop will source a replacement vehicle of the same class to complete the booking. The Customer’s price does not change. If a suitable replacement cannot be sourced, PartyHop will refund the Booking Total in full. (c) Operator Cancellation on the Day of the Trip. If an Operator cancels on the Day of the Trip, PartyHop will make commercially reasonable efforts to source a replacement vehicle within the trip’s timing window, including a minimum of five outreach attempts to alternate operators. If a suitable replacement cannot be sourced in time, PartyHop will refund the Booking Total in full.

7.6 Operator No-Show Verification. When a Customer reports that an Operator did not arrive for a confirmed booking, PartyHop will: acknowledge receipt of the Customer’s report as quickly as reasonably possible; contact the Operator as quickly as reasonably possible to obtain a contemporaneous response; review available evidence, including the Operator’s GPS data, dispatch logs, time-stamped driver confirmation, contemporaneous SMS exchanges, and any Customer-provided evidence; and issue a written determination within 24 hours of the Customer’s initial report. To support a no-show claim, the Customer must provide at least one of the following: an SMS message to PartyHop’s support line, sent from the pickup location within the one-hour grace window; a time-stamped photo or video of the pickup location, taken at or after the scheduled pickup time, showing the Customer’s presence and the absence of the Operator’s vehicle; or other contemporaneous evidence reasonably establishing the Customer’s presence at the pickup location at or after the scheduled time. To rebut a no-show claim, the Operator must provide GPS data, a time-stamped photo or video, contemporaneous driver communication confirming arrival and Customer non-appearance, or other contemporaneous evidence reasonably establishing the Operator’s arrival. Where the available evidence is genuinely insufficient to determine no-show status after PartyHop has run the verification protocol, the case is resolved in favor of the Customer, including a full refund of all amounts paid for the booking. PartyHop reserves the right to investigate and reject claims it determines to be fraudulent, regardless of party making the claim.

7.7 Operator Delay. The Operator has a 15-minute grace window from the scheduled pickup time before delay provisions apply. Within the grace window, the Operator is considered on time. If the Operator anticipates being more than 15 minutes late, the Operator must notify the Customer (and PartyHop if escalated) as soon as the delay is known. Because the Customer and Operator have each other’s contact information from booking confirmation, minor timing adjustments may be coordinated directly between them. If the Operator’s actual pickup time is more than 30 minutes after the scheduled pickup time, the Customer is entitled to the following remedies:

Delays caused by events beyond the reasonable control of the Operator and PartyHop — including severe weather, road closures, accidents on the route, vehicle mechanical failure, and other force majeure events — are not subject to the above remedies. PartyHop and the Operator will make commercially reasonable efforts to accommodate the Customer’s plans in force majeure scenarios. Operator-caused delay (this Section 7.7) is distinct from Customer-caused wait time, which is addressed in PartyHop’s Fee Schedule (Operational Charges) and may be charged to you.

7.8 Live Trip Issues — How to Report Problems. If you believe the vehicle is late, has not arrived, is materially different from the booked vehicle, is unsafe, has broken down, has a driver or operator issue, has a route or pickup issue, or is otherwise not performing as expected, you must notify PartyHop as soon as reasonably possible. You may notify PartyHop by: text message (reply ISSUE with your Booking ID to PartyHop’s SMS line); email (support@partyhop.ai with subject line “URGENT TRIP ISSUE — Booking #PH-[ID]”); or phone (+1 (815) 597-0291). For medical emergencies, injuries, threats, fights, immediate danger, or any situation requiring emergency services, call 911 first and notify PartyHop when it is safe to do so. PartyHop is not an emergency service and cannot dispatch emergency response. Following the driver’s safety instructions during an emergency takes priority over contacting PartyHop. To help PartyHop evaluate the issue, PartyHop may request timestamps, screenshots, photos, videos, location information, copies of messages with the driver or Operator, or other contemporaneous evidence. You agree to cooperate reasonably with PartyHop’s evaluation and to provide available evidence promptly. Communicating with the driver or Operator about a trip issue does not substitute for notifying PartyHop. PartyHop cannot apply refunds, credits, or dispute remedies for issues PartyHop is not aware of.

7.9 Taxes. You are responsible for applicable taxes, fees, and charges. Where applicable law treats PartyHop as marketplace facilitator, seller, or merchant of record, PartyHop will collect and remit required taxes on the Booking Total. Taxes will be itemized where required.

7.10 Chargebacks. If PartyHop determines a chargeback was filed in bad faith or to avoid these Terms after services were performed, PartyHop may suspend access, recover disputed amounts and chargeback fees, and pursue available remedies. Before filing a chargeback with your card issuer, the Customer agrees to contact PartyHop in writing at support@partyhop.ai to attempt resolution. Nothing in this Section waives the Customer’s non-waivable rights under applicable consumer protection law.

8. User Content and Feedback

If you submit reviews, feedback, suggestions, photos, video, audio, call recordings, SMS transcripts, or testimonials (User Content), you represent that you have rights to submit it and that it does not violate law or third-party rights. PartyHop may use written reviews, feedback, and suggestions for product improvement, service operation, and marketing. PartyHop may use photos, videos, personal testimonials, identifiable call recordings, or identifiable SMS content for internal/service purposes, but public marketing use requires separate written, in-app, or electronic consent. You may withdraw consent for future public marketing use by emailing support@partyhop.ai.

9. Disclaimers; Limitation of Liability; Indemnity

9.1 As-Is. The Services are provided “as is” and “as available.” PartyHop disclaims warranties to the maximum extent allowed by law, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

9.2 Assumption of Risk. Group transportation involves risks, including accidents, mechanical failure, weather, traffic, driver error, passenger conduct, and alcohol-related issues. Claims arising from the transportation service itself should be directed primarily to the Operator and the Operator’s insurer.

9.3 Limitation of Liability. To the maximum extent allowed by law, PartyHop is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost goodwill, emotional distress, missed events, or similar losses. PartyHop is not liable for injury, death, property damage, delay, missed event, or other loss caused by transportation services provided by the Operator, the condition/operation/maintenance of Operator vehicles, driver conduct/qualification/licensing/insurance, passenger conduct, AI/SMS errors, or circumstances beyond PartyHop’s reasonable control. PartyHop’s total cumulative liability to you for all claims is limited to the greater of: (i) the Booking Total you paid for the booking giving rise to the claim, or (ii) $100.

9.4 Indemnification. You agree to defend, indemnify, and hold harmless PartyHop and its affiliates, officers, directors, employees, agents, and licensors from claims, losses, damages, liabilities, costs, and expenses arising from your use of the Services, violation of these Terms, violation of law or third-party rights, your group’s conduct, damage caused by you or your group, or claims arising from your or your group’s interactions with an Operator or its driver.

10. Other Provisions

10.1 Intellectual Property. PartyHop owns or licenses all PartyHop content, software, designs, logos, trademarks, AI models, prompts, and materials. You receive only a limited, revocable, non-exclusive, non-transferable license to access the Services for personal booking purposes.

10.2 Governing Law; Forum. These Terms are governed by Wyoming law, except to the extent federal law or the mandatory consumer protection laws of another state apply. Subject to arbitration, judicial actions must be brought in state or federal courts located in Wyoming, as applicable. Nothing in this section prevents an individual small claims action where permitted by these Terms or applicable law.

10.3 Notices. Notices to PartyHop must be sent to support@partyhop.ai with a copy by U.S. mail to PartyHop’s current registered business address. Notices to you may be sent by email, SMS, or other contact information on file.

10.4 Entire Agreement. These Terms, the Fee Schedule, the Privacy Policy, and any Booking-Flow Disclosures constitute the entire agreement between you and PartyHop for the Services and supersede prior agreements on the same subject matter.

10.5 Assignment. You may not assign these Terms without PartyHop’s written consent. PartyHop may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

10.6 Severability; No Waiver. If any provision is invalid or unenforceable, the remaining provisions remain in effect. PartyHop’s failure to enforce a provision is not a waiver.

10.7 Force Majeure. PartyHop is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, government action, labor disputes, telecommunications/internet failures, carrier outages, or third-party service failures.

10.8 Relationship of the Parties. Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship between you and PartyHop or between PartyHop and any Operator. PartyHop’s role as merchant of record for the Booking Total does not make PartyHop the carrier of record for the transportation service.

10.9 Contact.
PartyHop LLC
Email: support@partyhop.ai
Text: +1 (815) 597-0291
Website: partyhop.ai

1. About this Schedule

Most PartyHop riders never pay any post-trip fees. The charges in this Schedule only apply when something happens during your trip that requires cleaning, repair, replacement, additional time, or out-of-service downtime caused by the customer or the customer’s group.

PartyHop publishes one standardized fee schedule across all operators on the platform. This means no surprise operator-specific fees, no hidden post-trip add-ons, and one clear reference point if a charge ever needs to be reviewed.

Every post-trip charge requires photo or video evidence and is reviewed by PartyHop before any amount is charged to the payment method on file. Customers receive a preliminary notice with the documentation and have a defined window to respond before the charge is finalized.

2. How Fees Are Structured

PartyHop’s Schedule uses three lanes. Each incident type falls into one of these categories:

Lane 1 — Standard Schedule Amounts (Schedule A). For common incidents where the actual cost of cleaning, sanitation, remediation, deodorization, or inspection is difficult to determine precisely at the moment it occurs. Smoking and vaping contamination, bodily fluids, glitter and confetti, excessive trash, and similar events fall here. Listed amounts reflect average internal labor, materials, sanitation, inspection, and reconditioning expense for common incidents that are difficult to price in the moment, and are intended as a reasonable pre-estimate of standard remediation and inspection cost. Amounts are tiered by vehicle class to reflect different cleaning surface areas, interior complexity, and downtime profiles.

Lane 2 — Actual Documented Cost (Schedule B). For physical damage to vehicle components where actual repair, replacement, or vendor invoice cost is the appropriate measure. Seats, screens, sound systems, windows, lighting, and similar items fall here. Each item has a minimum charge, but the actual documented cost controls if it is higher.

Lane 3 — Safety and Conduct Enforcement (Schedule C). For legal and safety violations. These are not monetized as fees. Instead, the operator or driver has the right to refuse service, terminate the trip, and retain the booking with no refund. Customers remain responsible for indemnifying PartyHop and the operator for third-party claims arising from prohibited conduct.

Listed amounts are standard fees or minimum charges unless stated otherwise. If the actual documented cost of cleaning, remediation, repair, replacement, inspection, downtime, or loss-of-use exceeds the listed amount, the customer remains responsible for the documented excess, subject to PartyHop review and the dispute process in Section 9.

Categories of charges the Customer may see

All post-trip charges to the Customer fall into one of three categories, each subject to PartyHop’s evidence and dispute process before any amount is charged:

• Approved Schedule Charges: amounts drawn from this Fee Schedule’s Lane 1 (standard amounts) or Lane 2 (actual documented cost with minimums) after PartyHop review.
• Actual Third-Party Pass-Throughs: documented costs paid by the operator to third parties as a direct result of customer or group conduct — tolls, parking, fines, traffic citations, towing, urgent repair deposits, sanitation vendor invoices. These are passed through and documented at cost.
• Operator Claims Subject to PartyHop Review: items the operator submits that do not fall cleanly under Lane 1 or Lane 2 but represent legitimate operator loss attributable to the booking. These are reviewed by PartyHop, may be approved at the operator’s requested amount or a reduced amount, and may be rejected if not adequately documented. PartyHop, not the operator, determines what the Customer is charged.

Operators do not independently impose, invoice, or collect charges from Customers for booking-related items. All Customer-facing post-trip charges flow through PartyHop’s review process before any amount is charged.

3. Vehicle Classes

Vehicle types booked through PartyHop are grouped into four vehicle classes for the purpose of this Schedule. The class assigned to each booking is displayed on the customer’s quote and on the booking confirmation at checkout.

Vehicle Bucket to Class Mapping

PartyHop’s pricing engine groups vehicles into six size-based buckets for the purpose of quote generation. Each engine bucket maps to one Fee Schedule class as follows:

At MVP, all bookings route to Class 2 or Class 3. Class 1 and Class 4 are documented for completeness and are reserved for future expansion (Class 1 for non-party Standard Sprinter and sedan-style limo inventory; Class 4 for school-bus inventory). Class assignment is locked at the time of booking and displayed on the booking confirmation. If a customer disputes the class assignment for a specific booking, the assignment shown on the booking confirmation controls.

4. Schedule A — Fixed Incident Fees

These fees apply to incidents where cleaning, sanitation, or remediation cost is difficult to determine precisely at the moment of the incident. All Schedule A fees are minimums unless stated otherwise; actual documented cost controls if higher.

Notes: (1) Listed amount is a fixed fee or minimum; actual documented cost controls if higher. (2) Actual cost means documented vendor invoice, repair estimate, or operator’s reasonable internal labor at a published hourly rate. (3) Downtime means revenue lost while the vehicle is unavailable for subsequent confirmed bookings due to the incident. (4) N/A indicates the vehicle class is not typically equipped with the relevant system. If the booked vehicle is equipped, the applicable fee applies.

5. Schedule B — Actual Documented Cost Items

These items are charged at actual documented repair, replacement, or vendor invoice cost. The minimum charge listed is the floor; the actual documented cost controls if it is higher. All charges in this Schedule require photographic or video evidence and an itemized invoice, repair estimate, or operator-published rate.

Loss of use: when a vehicle is taken out of service for cleaning or repair caused by the customer or the customer’s group, the operator may charge documented lost revenue at 80% of the operator’s published or quoted hourly rate for that vehicle, excluding taxes, gratuity, and optional add-ons, for the period the vehicle is unavailable for subsequent confirmed bookings. Loss of use requires documentation that the vehicle was actually unavailable for confirmed bookings during the claimed period.

6. Schedule C — Safety and Conduct Enforcement

The following events are not monetized as post-trip fees. Each one gives the operator, driver, or PartyHop the right to refuse service, remove passengers, or terminate the trip without refund. The customer also remains responsible for indemnification under Section 11.

Note on capacity overage: PartyHop does not charge a per-additional-passenger fee for capacity violations. Capacity is a safety and insurance requirement, not an upcharge category. If a customer needs additional capacity, PartyHop will quote a larger vehicle separately, subject to availability.

7. Operational Charges (Universal)

The following charges apply uniformly across all vehicle classes and are not part of the damage schedule. They are billed when triggered by the customer’s itinerary, timing, or routing changes during the trip.

8. Incidentals Hold

PartyHop uses a pre-authorization hold on the customer’s payment method to cover potential post-trip incidentals. The hold is a temporary authorization that reserves funds; it does not move money out of the customer’s account unless and until an approved post-trip incidentals claim is captured against it under the process in Section 9.

When the Hold is Placed

The incidentals hold is placed on the morning of the trip start date. The hold is not placed at booking confirmation. This timing is intentional and serves three purposes:

• Card-network authorization windows are time-limited. A hold placed at booking — which may be weeks or months before the trip — would expire before the trip occurs and would no longer be available to cover incidentals at the time they actually happen.
• It avoids tying up the customer’s available credit weeks or months before the trip, which is a common source of customer confusion and support inquiries.
• If the trip is canceled before the morning of the trip start date, no hold is ever placed. There is nothing to release, dispute, or explain.

The incidentals hold is separate from the Booking Total. The Booking Total is authorized at checkout and captured at the moment the assigned operator accepts the booking through PartyHop’s dispatch process. The incidentals hold is a distinct, time-limited morning-of authorization placed solely to cover potential post-trip incidentals.

Hold Amount by Vehicle Class

Release of the Hold

If no post-trip incidentals claim is approved against the booking within the dispute window described in Section 9, the hold is released to the customer’s payment method. Release timing depends on the customer’s card issuer and is typically within several business days of the dispute window closing, though some issuers take longer.

How Approved Charges Are Collected

When an incidentals claim is reviewed and approved under Section 9, PartyHop collects the approved amount through one of two paths, depending on whether the card-network authorization window is still open. Path 1 — Capture against the hold (primary for most claims). Most claims resolve while the day-of-trip incidentals hold is active. PartyHop captures the approved amount against the hold pursuant to the stored credential authorization in Section 10. Any remaining hold balance is released to the customer. Card-network authorization windows are typically 5–7 days, which covers the standard claim review timeline for the large majority of claims. Path 2 — Saved-card off-session charge (fallback for past-dispute claims). Where the authorization window has expired before the claim is finalized — for example, in disputed claims requiring extended review, large repair-based claims awaiting vendor invoices, or claims requiring additional evidence — PartyHop releases the hold (or it expires) and charges the saved payment method off-session pursuant to the stored credential authorization in Section 10. PartyHop may also, where permitted by the payment processor and applicable law, request an additional or supplemental authorization, issue an invoice, pursue small claims, pursue collections, or pursue insurance recovery. PartyHop will not treat capture of any hold amount as a final determination of Customer liability until the review process under Section 9 is complete. Any amount later determined not to be owed will be refunded or released to the Customer.

The Hold is Not a Liability Cap

Approved post-trip claims may exceed the incidentals hold amount. Amounts above the hold are collected via the saved-card off-session path described above, or via invoice, additional authorization, insurance claim, collections, or small claims. The incidentals hold reflects the standard pre-authorization amount for the vehicle class and does not limit the Customer’s responsibility for documented costs that exceed the hold.

Hold Amounts Are Provisional

The current incidentals hold amounts in this Fee Schedule are provisional MVP amounts. PartyHop will validate these amounts against actual incident frequency, claim size, customer conversion impact, and operator feedback, and may adjust them in future versions of the Fee Schedule. Adjustments will apply to bookings made under the updated version; existing bookings remain governed by the version accepted at checkout.

9. Evidence, Notice, and Dispute Process

PartyHop does not charge for post-trip incidentals based on operator assertion alone. Every claim follows the documented process below.

Exception for urgent third-party pass-throughs: for safety-related charges, urgent repair deposits, towing, fines, traffic citations, or other actual third-party pass-throughs that must be paid sooner than the standard timeline, PartyHop may charge the payment method on file sooner, but will still provide documentation and review any dispute filed within the standard 5-business-day window. Operator claims that have not yet completed PartyHop’s review process are not eligible for this exception.

10. Stored Credential Authorization

The following authorization is presented to the customer at checkout and stored with the booking record, along with the version number of the Fee Schedule, the timestamp of acceptance, the customer’s IP address, and the full text of the language shown.

I authorize PartyHop LLC to save my payment method and charge it for amounts related to this booking, including the Booking Total at the moment the assigned operator accepts the Booking, and any approved post-trip incidentals described in PartyHop’s Fee Schedule and booking terms, including overtime, extra stops, wait time, cleaning, smoking and vaping fees, damage, loss-of-use, tolls, parking, and other operational charges. I understand that approved post-trip incidentals may be collected by capturing against the approved authorization hold or, where that hold has expired or been released, by off-session charge to my saved payment method. I acknowledge that I will receive preliminary notice and an opportunity to dispute any post-trip charge through PartyHop’s internal process before the charge is finalized, except for urgent or safety-related charges as described in Section 9.

11. Checkout Consent Flow

At the final step of booking, the customer must affirmatively check two separate, unchecked boxes to complete the booking. Both are required.

Checkbox 1 — General Terms

I have read and agree to PartyHop’s Terms of Service, including the cancellation policy, code of conduct, indemnification, and liability terms. I understand that once my booking is confirmed with an operator, all payments are non-refundable unless PartyHop or the assigned operator is unable to provide the booked service.

Checkbox 2 — Fee Schedule Acknowledgment

I understand and agree to PartyHop’s Fee Schedule, including charges for damages, smoking and vaping, bodily fluids and biohazard cleanup, overtime, extra stops, wait time, and other post-trip incidentals as listed at [link]. I authorize PartyHop to charge my card on file for any approved fees incurred during my trip per this Fee Schedule and the preliminary notice and dispute process in Section 9.

At the moment of acceptance, PartyHop captures and stores: the timestamp, the customer’s IP address, the user-agent string, the Fee Schedule version number (locked to this booking), the Customer Terms version number (also locked to this booking), and the full text of the consent language as shown to the customer.

12. Day-of-Trip SMS Communications

On the morning of the trip, PartyHop sends two SMS messages to the customer’s phone: a hold-placement notification at the time the incidentals authorization hold is placed, and a conduct reminder shortly before the scheduled pickup. Both messages include a link to the full Fee Schedule accepted at booking.

Hold-Placement Notification

Sent at the moment the incidentals authorization hold is placed. The notification distinguishes the temporary hold from any prior or permanent charge so that customers do not perceive a new charge to their card.

Sample text: “PartyHop: Your trip is today! A temporary $[hold amount] authorization hold has been placed on your card for any post-trip incidentals. This is not a charge — it is released to your card after the trip if no issues. Your Booking Total was charged when your operator confirmed at booking. Full Fee Schedule: [link].”

Conduct Reminder

Sent shortly before the scheduled pickup time. The reminder highlights the most common chargeable items by dollar amount range and reinforces the Fee Schedule that was accepted at booking.

Sample text: “Reminder for your PartyHop trip today: no smoking or vaping, no glitter or confetti, and no bodily fluid messes — fees start at $300–$500+ depending on incident type and vehicle class. Overtime is billed in 15-minute increments. Full Fee Schedule: [link]. Have a great trip!”

13. Indemnification

The customer is responsible for the conduct of all passengers and guests on the booked vehicle. The customer agrees to indemnify, defend, and hold harmless PartyHop LLC, the transportation operator, drivers, affiliates, and service providers from any claims, damages, injuries, losses, fines, penalties, chargebacks, legal fees, or third-party claims arising from underage alcohol consumption, illegal substances, weapons, violence, harassment, unsafe conduct, property damage, or violation of these Terms by the customer or any passenger.

This indemnification is in addition to, and not in place of, any other remedy available to PartyHop or the operator under this Fee Schedule, the PartyHop Terms of Service, or applicable law.

14. No Markup on Documented Incidentals

PartyHop does not add any markup, processing fee, or claims-handling fee to documented post-trip incidentals. Approved incidentals are charged to the customer at the amount specified in the Fee Schedule (Schedule A) or at actual documented cost (Schedule B), without additional administrative or service charges added by PartyHop.

PartyHop’s administrative work in reviewing evidence, issuing notice, processing disputes, and finalizing charges is included in the booking process and is not separately billed to the customer.

15. PartyHop’s Right to Reduce or Reject Claims

PartyHop may, at its sole discretion, reduce or reject any operator-submitted claim that is unsupported by evidence, inconsistent with this Fee Schedule, duplicative, excessive, or likely to create unreasonable dispute risk.

Customers benefit from this review: it means an operator cannot unilaterally charge a customer for a claim that fails PartyHop’s evidence standard. If PartyHop reduces a claim, the customer is only charged the approved amount. If PartyHop rejects a claim, no charge is made and the incidentals hold is released.

16. Cancellation, Operator Cancellation, and Operator Delay

Customer Cancellation

PartyHop works with independent licensed transportation operators. Once a booking is confirmed and the assigned operator has accepted the booking through PartyHop’s dispatch process, the vehicle, driver, and time slot are reserved for the Customer’s trip. For that reason, all confirmed booking payments are non-refundable unless PartyHop or the assigned operator is unable to provide the booked service. If the Customer cancels before the assigned operator accepts the booking, no charge is made — the authorization placed at checkout is released. If the Customer cancels after the operator has accepted the booking, the payment is non-refundable. PartyHop may, at its discretion, attempt recovery from the operator or offer credit, rescheduling, or partial accommodation, but no refund, credit, or rescheduling option is guaranteed. The full cancellation framework and the refundable exceptions (Operator cancellation, no-show, delay, and force majeure) are set out in Section 7.4 of the Customer Terms of Service. In the event of any conflict between this Section 16 and the Customer Terms on customer cancellation, the Customer Terms control.

Operator Cancellation

If an Operator cancels a confirmed booking before the day of the trip, PartyHop will source a replacement vehicle of the same class to complete the booking. The Customer’s price does not change. If a suitable replacement cannot be sourced, PartyHop will refund all amounts paid for the booking. If an Operator cancels on the day of the trip, PartyHop will make commercially reasonable efforts to source a replacement vehicle within the trip’s timing window, including a minimum of five outreach attempts to alternate operators. If a suitable replacement cannot be sourced in time, PartyHop will refund all amounts paid for the booking. “Day of the trip” means the calendar day of the scheduled pickup time in the Customer’s local time zone.

Operator Delay

The Operator has a 15-minute grace window from the scheduled pickup time before delay provisions apply. Within the grace window, the Operator is considered on time. If the Operator anticipates being more than 15 minutes late, the Operator must notify the Customer (and PartyHop if escalated) as soon as the delay is known. Because the Customer and Operator have each other’s contact information from booking confirmation, minor timing adjustments may be coordinated directly between them. If the Operator’s actual pickup time is more than 30 minutes after the scheduled pickup time, the Customer is entitled to the following remedies:

Delays caused by events beyond the reasonable control of the Operator and PartyHop — including severe weather, road closures, accidents on the route, vehicle mechanical failure, and other force majeure events — are not subject to the above remedies. PartyHop and the Operator will make commercially reasonable efforts to accommodate the Customer’s plans in force majeure scenarios.

Distinction from wait time: operator-caused delay (this section) is distinct from customer-caused wait time (Section 7). Customer-caused wait time is charged to the Customer; operator-caused delay is compensated to the Customer.

Relationship to Customer Terms: the Operator Cancellation, Operator Delay, and customer-cancellation provisions in PartyHop’s Customer Terms of Service are the controlling source for these topics. This Section 16 surfaces the customer-facing portions for visibility at checkout. In the event of any conflict between this Section 16 and the Customer Terms on cancellation, operator cancellation, no-show, operator delay, force majeure, or refund issues, the Customer Terms control.

17. Camera and Recording Disclosure

Some vehicles booked through PartyHop may be equipped with operator-owned or operator-controlled video recording systems for safety and incident documentation. Where a vehicle is equipped with such recording, the operator discloses this fact at the time of pickup, and recordings may be used as evidence in support of post-trip incidentals claims or in defense of customer disputes. Recordings are retained according to the operator’s data retention policy and applicable law.

PartyHop’s reliance on operator-provided recordings is limited to video unless the operator has separately confirmed in writing that audio recording is lawful for the trip and any applicable state and that all required consents have been obtained. Where this confirmation is not on file, references in this Fee Schedule and any operator-submitted evidence to onboard recording mean video only and do not include audio capture. PartyHop is a coordination platform and does not own, operate, or directly maintain the recording systems on operator-owned vehicles.

18. Versioning

This Fee Schedule is version-controlled. Each booking is locked to the specific version of the Fee Schedule in effect at the time of booking acceptance. Changes to the Fee Schedule do not retroactively apply to bookings made under an earlier version.

The version number, timestamp of acceptance, IP address, user-agent, and full text of the consent language are retained for each booking and produced in the event of a dispute or chargeback.

19. Definitions

• “Actual documented cost” means a third-party vendor invoice, repair estimate from a qualified vendor, operator’s published internal labor rate applied to documented hours, replacement part cost, or documented loss-of-use at 80% of the vehicle’s hourly rate.
• “Booking Total” means the single customer-facing all-in price PartyHop quotes for a specific booking option, authorized at checkout and captured upon operator acceptance. The Booking Total is defined in detail in Section 3.5 of the Customer Terms of Service.
• “Customer” means the individual or entity making the booking and accepting these terms, who is responsible for all passengers and guests on the booked vehicle.
• “Incidentals hold” means a pre-authorization placed on the customer’s payment method on the morning of the trip start date, sized by vehicle class and trip profile, against which approved post-trip incidentals may be captured pursuant to the stored credential authorization accepted at checkout. The hold is a temporary authorization, not a charge, and is released to the customer’s payment method if no approved incidentals are captured against it within the dispute window in Section 9. The incidentals hold is separate from the Booking Total.
• “Loss of use” or “downtime” means the documented revenue lost while a vehicle is unavailable for subsequent confirmed bookings due to cleaning, repair, or inspection caused by the customer or the customer’s group.
• “Operator” means the transportation provider operating the vehicle for the customer’s booking under contract with PartyHop.
• “PartyHop” or “we” means PartyHop LLC and its affiliates.
• “Schedule A,” “Schedule B,” and “Schedule C” refer to the three fee structures described in Sections 4, 5, and 6 of this Fee Schedule.