PartyHop Customer Terms of Service

1. Contractual Relationship; Acceptance; Modification

1.1 Acceptance of Terms. These Terms of Service (the Terms) are a binding legal agreement between you (Customer, you, or your) and PartyHop LLC d/b/a PartyHop.ai (PartyHop, we, us, or our) governing your access to and use of PartyHop's website, SMS service, AI voice agent, telephone services, payment flow, booking support, and related services (collectively, the Services). If you do not agree, do not use the Services.

1.2 Eligibility. You must be at least 18 years old and legally able to form a binding contract. If you book on behalf of a group, you represent that you are authorized to coordinate the booking and communicate rules, conduct obligations, and risk disclosures to the members of your group.

1.3 Booking-Flow Disclosures. PartyHop may disclose booking-specific terms by SMS, phone, web, checkout page, AI agent, email, or similar flow (each, a Booking-Flow Disclosure). Booking-Flow Disclosures may include the Booking Total, Booking Fee, payment schedule, cancellation window, vehicle option, Operator name, pickup details, timing, and other booking-specific terms. Booking-Flow Disclosures apply only to the specific booking to which they relate. If a Booking-Flow Disclosure directly conflicts with these Terms, the Booking-Flow Disclosure controls only as to specific amounts, dates, time windows, vehicle options, or payment timing for that booking. These Terms control all framework matters, including dispute resolution, PartyHop's role, Operator responsibility, limitations of liability, and user conduct.

1.4 Booking Confirmation and Three-Hour Cutoff. A booking is not confirmed unless and until all of the following have occurred: (a) PartyHop has confirmed Operator availability for the trip; (b) the Customer has accepted these Terms and the applicable Fee Schedule; (c) payment of the Booking Fee has been authorized or completed; and (d) the assigned Operator has accepted the booking through PartyHop's dispatch process. PartyHop does not accept new bookings scheduled to begin less than three (3) hours from the time of inquiry or attempted booking confirmation. Any booking request within three (3) hours of pickup may be declined automatically without further obligation by PartyHop. Until a booking is confirmed under this Section, the Customer's inquiry, request, deposit attempt, or interaction with the booking flow does not create a binding booking and PartyHop has no obligation to perform.

1.5 Modification. PartyHop may modify these Terms at any time. Material changes will be posted with an updated "Last Updated" date and, where required, reasonable notice may be sent by email or SMS. Your continued use of the Services after the effective date of changes constitutes acceptance.

1.6 Termination. PartyHop may suspend, terminate, or restrict access to the Services for violations of these Terms, abusive or fraudulent conduct, chargebacks filed in bad faith, attempts to bypass PartyHop after a match, or for business reasons. Termination does not affect obligations that arose before termination or provisions that by nature survive.

2. Arbitration Agreement and Class Action Waiver

Please read this section carefully. It requires disputes with PartyHop to be resolved through binding individual arbitration, not through a court, jury trial, class action, or representative action, except as stated below.

2.1 Agreement to Arbitrate. You and PartyHop agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your booking, the Booking Total, the Booking Fee, communications with PartyHop, AI/SMS/voice interactions, or the relationship between you and PartyHop will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. This arbitration agreement is governed by the Federal Arbitration Act.

2.2 Exceptions. This arbitration agreement does not prevent either party from bringing an individual claim in small claims court if it qualifies and remains individual, or from seeking injunctive/equitable relief to protect intellectual property rights.

2.3 Class Action and Jury Trial Waiver. You and PartyHop agree that disputes will be brought only on an individual basis. You waive any right to participate in a class action, class arbitration, collective action, private attorney general action, or representative proceeding. You also waive any right to a jury trial.

2.4 Arbitration Procedure. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration is Wyoming, but remote hearings may be permitted. The arbitrator has authority to decide issues of interpretation, scope, applicability, enforceability, and arbitrability.

2.5 Opt-Out. You may opt out of this arbitration agreement by emailing support@partyhop.ai with the subject line "Arbitration Opt-Out" within thirty (30) days of first agreeing to these Terms. Include your full name, phone number used with the Services, and a clear statement that you wish to opt out.

3. The Services and PartyHop's Role

3.1 What PartyHop Provides. PartyHop operates an AI-assisted concierge, lead-matching, and booking platform that connects Customers with independent third-party transportation businesses. PartyHop may: receive booking inquiries by SMS, phone, AI voice, and web; contact Operators to source availability; present one or more vehicle/operator options; quote a Booking Total; collect the Booking Fee and Remaining Balance; pay the matched Operator; help coordinate scheduling and pickup details between you and the Operator; and provide customer support related to the booking process.

3.2 What PartyHop Does Not Do. PartyHop does not provide transportation, operate vehicles, employ or engage drivers, dispatch rides, maintain vehicles, insure vehicles, or act as the motor carrier. PartyHop's role is limited to concierge, referral, booking, payment, matching, and coordination services. The fact that PartyHop quotes the Booking Total, collects payment from you, and pays the Operator does not make PartyHop the transportation provider. The Operator is responsible for safe and lawful transportation, vehicle operation, driver qualification, vehicle maintenance, insurance, licensing, permits, and regulatory compliance.

3.3 PartyHop's Role and the Named Operator's Role. PartyHop provides booking, payment administration, customer support, refund coordination, and incidentals review services for transportation arranged with an independent third-party transportation provider (each, an "Operator"). The specific Operator for each booking will be identified to you in your booking confirmation. PartyHop is not the transportation carrier, motor carrier, or driver. The named Operator is the transportation provider and carrier of record for the trip and is solely responsible for vehicle operation, driver conduct and qualification, safety, licensing, permits, motor-carrier authority, insurance, vehicle maintenance and inspection, and transportation-law compliance. PartyHop may act as merchant of record for amounts charged through the PartyHop checkout unless the booking confirmation states otherwise. PartyHop remains your primary point of contact for booking, payment, refunds, incidentals, and customer support. The Operator and driver may communicate directly with you for day-of operational matters such as pickup confirmation, route adjustments, timing changes, and on-vehicle safety instructions. On the vehicle, the driver and the Operator have the right to enforce operational rules consistent with these Terms and applicable law.

3.4 AI Agent. PartyHop uses AI-powered voice and SMS agents. AI communications may contain errors, omissions, or misinterpretations. You should verify material details before paying and before the event, including date, time, pickup location, group size, vehicle type, route, Booking Total, and payment timing.

3.5 Booking Total. The Booking Total is the single customer-facing price PartyHop quotes for a specific booking option. It includes PartyHop's matching, coordination, booking, payment, and support services, together with the base transportation service to be performed by the Operator. It does not include post-trip incidentals, customer-caused operational charges, taxes, or tips. PartyHop independently sets the Booking Total and is not obligated to disclose its margin or the amount paid to the Operator.

3.6 Vehicle Images, Descriptions, and Capacity. Vehicle photos, descriptions, capacity ranges, and amenity lists are illustrative and approximate. The actual vehicle may differ in make, model, year, interior, exterior, layout, amenities, and usable seating capacity. The Operator is responsible for the vehicle delivered.

4. Third-Party Services and Operators

4.1 Operators. Operators are independent third parties. By participating in PartyHop's network and accepting each booking, each Operator represents and warrants that it holds all licenses, permits, motor-carrier authority, and insurance required by applicable law to perform the trip. PartyHop does not independently verify Operator licensing, insurance, vehicle condition, driver qualification, or ongoing compliance, and does not guarantee Operator safety, reliability, vehicle condition, driver conduct, punctuality, or performance.

4.2 Payment Processor. Payments may be processed by Stripe or another payment processor. By paying, you also agree to the processor's applicable terms and policies. PartyHop is not responsible for processor outages, declines, holds, or chargeback decisions.

4.3 SMS and Telephony Providers. PartyHop's SMS and voice services may be powered by third-party telecommunications providers, including Twilio. Message and data rates may apply, and delivery may depend on carriers and third-party providers.

5. User Conduct and Requirements

Section 5 sets rules that bind you through these Terms. Some rules concern your use of the PartyHop platform itself (Sections 5.1–5.4); others concern your conduct and your group's conduct during the trip (Sections 5.5–5.11). You are bound by all of them through your acceptance of these Terms.

5.1 Accurate Information. You must provide accurate and complete booking information.

5.2 Group Conduct. You are responsible for the conduct of your entire group during the trip, including all passengers and guests, whether or not they personally accepted these Terms. You are financially responsible for damage, excessive cleaning, overtime, smoking violations, capacity violations, and other in-trip charges caused by you or any member of your group.

5.3 Prohibited Uses of the Services. You may not use the Services for unlawful purposes, fraudulent inquiries, human trafficking, transportation involving minors without proper supervising adults, harvesting Operator contact information, bypassing PartyHop for the same event after a match, scraping or reverse engineering the Services, impersonation, disruption, or unauthorized automated access.

5.4 No Circumvention. You agree not to use Operator contact information obtained through PartyHop to bypass PartyHop for the specific booking inquiry or event for which PartyHop introduced the Operator.

5.5 Code of Conduct. During the trip, you and your group must: remain seated while the vehicle is in motion; keep your body, hands, and any object inside the vehicle at all times; not distract the driver; not engage in violence, threats, harassment, or unsafe conduct; comply with the driver's reasonable instructions; and not engage in conduct that exposes the Operator, PartyHop, the driver, or other passengers to injury, liability, or regulatory penalty.

5.6 Prohibited Items and Activities. The following are strictly prohibited: smoking or vaping of any substance; illegal substances; underage consumption of alcohol (under 21); weapons of any kind; glass containers and kegs (unless expressly permitted by the Operator in writing); glitter, confetti, or rice (unless expressly permitted); pets except service animals (unless expressly permitted); tampering with safety equipment; and exceeding the booked vehicle's stated passenger capacity.

5.7 Capacity. The booked vehicle's stated capacity is a regulatory and insurance limit. If your group exceeds it, the driver may refuse boarding or terminate the trip without refund. If you need additional capacity, contact PartyHop in advance.

5.8 Alcohol Policy. You represent and warrant that all passengers consuming alcohol on the booked trip are of legal drinking age (21 or older). Underage consumption is grounds for immediate termination of the trip without refund.

5.9 Minors and Chaperones. Trips with passengers under 18 must be accompanied by at least one chaperone aged 21 or older. You must disclose the presence of minors at the time of booking. The driver is not a chaperone.

5.10 Personal Property. Neither PartyHop nor the Operator is responsible for personal property brought onto, lost from, damaged on, or left in the vehicle. PartyHop may charge a reasonable delivery fee for the return of identifiable lost items.

5.11 Driver and Operator On-Vehicle Authority. The driver and the Operator have the right to enforce reasonable on-vehicle rules consistent with these Terms and applicable law. You agree to comply with the driver's reasonable instructions during the trip.

5.12 Intoxication and Passenger Safety. You are responsible for monitoring your group and ensuring that all passengers comply with these Terms, the driver's instructions, and applicable law. Intoxication does not excuse damage, unsafe conduct, or failure to follow driver instructions. To the maximum extent permitted by applicable law, PartyHop is not responsible for injuries or losses arising from intoxication or impaired judgment.

5.13 No Standing or Unsafe Movement. Passengers must remain seated while the vehicle is in motion unless the driver or Operator expressly permits limited movement. Standing, dancing, walking around, or moving while the vehicle is in motion is prohibited unless expressly permitted by the driver or Operator.

6. Communications Consent

6.1 Consent to Calls and Texts. By providing your phone number, you give PartyHop and its agents/service providers prior express written consent to contact you by SMS/MMS, automated platform, autodialer where applicable, live voice call, prerecorded message, artificial voice, AI-generated synthetic voice, voicemail drop, and email for booking inquiries, matching, payment, pickup logistics, support, account notices, and transactional updates. This consent is not a condition of purchase, but without it PartyHop may be unable to provide the Services. Message and data rates may apply. Text STOP to stop messages and HELP for help, or email support@partyhop.ai.

6.2 AI Voice Disclosure. Some calls may be handled by an AI voice agent generating synthetic speech. If you want a human, say "human," "agent," or "representative," and PartyHop will route you accordingly during business hours where available.

6.3 Recording and Transcription. Calls and SMS conversations with PartyHop may be recorded, transcribed, monitored, and stored for quality assurance, training including AI improvement, dispute resolution, fraud prevention, legal compliance, and service operation. PartyHop will disclose recording at the start of voice calls where required by law. If you do not consent, end the call and contact support@partyhop.ai.

6.4 Operator Outreach. You authorize PartyHop and its AI agent to use booking information you provide to contact Operators on your behalf to source vehicles.

7. Booking Total, Booking Fee, Payment, Cancellations, Refunds, and Delays

7.1 Definitions. Booking Fee means the $50 amount, or other amount disclosed in the booking flow, charged when you confirm a booking (credited toward the Booking Total). Remaining Balance means the Booking Total minus the Booking Fee. Match means PartyHop has presented at least one Operator option. Confirmed Match means an Operator has accepted the booking and you have confirmed your intent to proceed. Day of the Trip means the calendar day of the scheduled pickup time in the Customer's local time zone.

7.2 Authorization to Charge. By confirming a booking, you authorize PartyHop through its payment processor to charge the Booking Fee at confirmation and the Remaining Balance according to the payment schedule disclosed in the booking flow.

7.3 Post-Trip Incidentals and Operational Charges. Post-trip incidentals and customer-caused operational charges are charged by PartyHop under PartyHop's Fee Schedule. PartyHop, not the Operator, determines what you are charged. Approved post-trip charges are collected through the incidentals hold (where still active) or via off-session charge to the saved payment method (where the authorization window has expired).

7.4 Refunds and Cancellations. Unless modified by a booking-specific disclosure:

Refunds are processed to the original payment method within ten (10) business days of approval.

7.5 Operator Cancellation. If an Operator cancels before the Day of the Trip, PartyHop will source a replacement vehicle of the same class at the Customer's same price. If no suitable replacement can be sourced, PartyHop will refund all amounts paid. If an Operator cancels on the Day of the Trip, PartyHop will make commercially reasonable efforts to source a replacement (minimum five outreach attempts).

7.6 Operator No-Show Verification. When a Customer reports a no-show, PartyHop will acknowledge the report, contact the Operator, review available evidence (GPS data, dispatch logs, time-stamped communications), and issue a written determination within 24 hours. Where evidence is genuinely insufficient, the case is resolved in favor of the Customer with a full refund.

7.7 Operator Delay. The Operator has a 15-minute grace window before delay provisions apply. If actual pickup is more than 30 minutes late, the Customer receives: (30–60 min) a 15% Booking Total credit; or (60+ min) a 25% credit OR full refund at the Customer's election. Delays from events beyond reasonable control are not subject to these remedies.

7.8 Live Trip Issues. Report problems as soon as reasonably possible by: Text "ISSUE" with your Booking ID to PartyHop's SMS line; email support@partyhop.ai with subject "URGENT TRIP ISSUE — Booking #PH-[ID]"; or call +1 (815) 597-0291. For emergencies, call 911 first. Communicating with the driver or Operator about a trip issue does not substitute for notifying PartyHop.

7.9 Taxes. You are responsible for applicable taxes and fees. Where applicable law treats PartyHop as marketplace facilitator, seller, or merchant of record, PartyHop will collect and remit required taxes on the Booking Total.

7.10 Chargebacks. Before filing a chargeback with your card issuer, you agree to contact PartyHop in writing at support@partyhop.ai to attempt resolution. PartyHop may suspend access and recover disputed amounts and chargeback fees if a chargeback was filed in bad faith after services were performed.

8. User Content and Feedback

If you submit reviews, feedback, suggestions, photos, video, audio, call recordings, SMS transcripts, or testimonials (User Content), you represent that you have rights to submit it and that it does not violate law or third-party rights. PartyHop may use written reviews, feedback, and suggestions for product improvement and service operation. Public marketing use of identifiable personal content requires separate written consent, which you may withdraw by emailing support@partyhop.ai.

9. Disclaimers; Limitation of Liability; Indemnity

9.1 As-Is. The Services are provided "as is" and "as available." PartyHop disclaims warranties to the maximum extent allowed by law.

9.2 Assumption of Risk. Group transportation involves risks, including accidents, mechanical failure, weather, traffic, driver error, passenger conduct, and alcohol-related issues. Claims arising from the transportation service itself should be directed primarily to the Operator and the Operator's insurer.

9.3 Limitation of Liability. To the maximum extent allowed by law, PartyHop is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. PartyHop is not liable for injury, death, property damage, delay, missed event, or other loss caused by transportation services provided by the Operator, the condition/operation/maintenance of Operator vehicles, driver conduct, or passenger conduct. PartyHop's total cumulative liability to you is limited to the greater of: (i) the Booking Total you paid for the booking giving rise to the claim, or (ii) $100.

9.4 Indemnification. You agree to defend, indemnify, and hold harmless PartyHop and its affiliates, officers, directors, employees, agents, and licensors from claims, losses, damages, liabilities, costs, and expenses arising from your use of the Services, violation of these Terms, violation of law or third-party rights, your group's conduct, damage caused by you or your group, or claims arising from your or your group's interactions with an Operator or its driver.

10. Other Provisions

10.1 Intellectual Property. PartyHop owns or licenses all PartyHop content, software, designs, logos, trademarks, AI models, prompts, and materials. You receive only a limited, revocable, non-exclusive, non-transferable license to access the Services for personal booking purposes.

10.2 Governing Law; Forum. These Terms are governed by Wyoming law, except to the extent federal law or the mandatory consumer protection laws of another state apply. Subject to arbitration, judicial actions must be brought in state or federal courts located in Wyoming.

10.3 Notices. Notices to PartyHop must be sent to support@partyhop.ai with a copy by U.S. mail to PartyHop's current registered business address. Notices to you may be sent by email, SMS, or other contact information on file.

10.4 Entire Agreement. These Terms, the Fee Schedule, the Privacy Policy, and any Booking-Flow Disclosures constitute the entire agreement between you and PartyHop for the Services.

10.5 Assignment. You may not assign these Terms without PartyHop's written consent. PartyHop may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

10.6 Severability; No Waiver. If any provision is invalid or unenforceable, the remaining provisions remain in effect. PartyHop's failure to enforce a provision is not a waiver.

10.7 Force Majeure. PartyHop is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemic, government action, labor disputes, telecommunications failures, or third-party service failures.

10.8 Relationship of the Parties. Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship between you and PartyHop or between PartyHop and any Operator.

10.9 Contact.
PartyHop LLC
Email: support@partyhop.ai
Text: +1 (815) 597-0291
Website: partyhop.ai